Support

Something not working, or a question we haven't answered? Write to hello@yaavi.app and a person will reply.

Getting started

How do I sign in?

With Google, with Apple on iPhone, or with your email: Yaavi emails you a 6-digit code. The same email always reaches the same account, whichever way you sign in.

How do I join the test?

Anyone can join while Yaavi is in testing. Get the iPhone or Android app from yaavi.app/download, or use it on the web at app.yaavi.app.

Your journal

How do I edit or delete a note?

Open the note and tap ⋯ at the top. Deleting a note also removes what Yaavi learned only from it.

How do I stop Yaavi learning from a note?

Turn on "Keep out of memory" on the note, or in the composer before you save. Yaavi keeps the note but learns nothing from it.

How do I change what Yaavi knows about me?

Open the You tab. Tap anything to edit it, or remove it.

Yaavi checked in about something I'd rather leave alone.

Tap "Don't follow up on this" on the check-in or the thread. You can also tell Yaavi in a note, for example "please don't bring up my job search", and it will listen.

Your circle

How do I change, rename, or add friends?

In the Circle tab, tap Customise beside a friend, or Add a friend. Muting a friend stops them messaging you first.

Your account

How do I download my data?

In Settings, choose to export your data. You get everything you've written, as a download.

How do I delete my account?

In Settings, choose to delete your account. You're signed out everywhere and everything stops at once; three days later the account's key is destroyed and the data deleted. Signing in during those three days keeps it.

How do I change my country for helpline numbers?

In Settings, under your country.